Get Answers To Frequently Asked Questions – Lift Down

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Support Center Hub

Find Answers to Frequently Asked Questions

General Order Questions

Order Confirmation

After placing your order, you will receive a confirmation email within an hour. If you can’t find it, please try the following:

Search your inbox for "Lift Down Shipping Confirmation" or "Lift Down Order Confirmation."
Check your spam or junk folder.
If you still can’t locate it, please contact us [here](/content/pages/contact-us "Contact Us"/index.html).

Shipping Confirmation

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number for you to track your order. You will also receive notifications when your order is out for delivery or marked as delivered by the carrier.

Do You Ship to PO Boxes?

Yes! In some cases, carrier restrictions may require a physical address.

Can I Change My Shipping Address or Order After Placing It?

Yes, changes can be made within 1 hour of placing your order by accessing the "View or Edit Your Order" button in your order confirmation email. If more time has passed, please contact our Customer Service team and we’ll see if adjustments are still possible.

What Currency Will My Order Be Processed In?

Our system supports most globally recognized currencies, and you will be charged in your local currency at standard exchange rates. For further assistance, please do not hesitate to contact us [here](/content/pages/contact-us "Contact Us"/index.html).

Accepted Payment Methods

We accept payments from major credit cards, including Visa, Mastercard, and American Express, as well as PayPal, Shop Pay, and Venmo.

Shipping & Delivery Questions

When Can I Expect My Package to Arrive?

Domestic Orders:

Standard shipping takes 5-7 business days. If you do not receive your package within 2 weeks of placing your order, please contact our support team for assistance.

International Orders (Non-US):

International shipping typically takes 5-10 business days.

What Is the Cost of Shipping?

Domestic Orders:

Orders under $50 have a $5 shipping fee. Orders over $50 automatically qualify for free shipping.

International Orders (Non-US):

Shipping rates are based on your region and are calculated at checkout.

How Can I Qualify for Free Shipping?

Domestic Orders:

Free shipping is automatically applied to orders over $50.

International Orders (Non-US):

Free shipping is not available for international orders at this time.

Do You Ship Internationally?

We currently ship to most European countries, as well as Canada, the UK, and Australia.

If your country isn’t listed at checkout, feel free to contact us—we’d be happy to explore shipping options for you.

Returns, Refunds & Exchanges

How Can I Qualify for a Refund?

We offer both full and partial refunds. For more details, please refer to our [Refund Policy](/content/policies/refund-policy "Refund Policy"/index.html) or contact us directly. Please note that refunds and returns are currently not available for wholesale orders ($250+)

Returned items are eligible for a refund only if the barcode sticker remains intact on the cap and the hat shaper insert is included.

International orders may be returned to the U.S. for a full refund. Please contact Lift Down Support to initiate your return. If you received a defective product, you are eligible for a free replacement. If your order is delayed beyond 45 days, you are eligible for a free reshipment.

How Soon After Purchase Can I Request a Refund?

Requests for refunds can be made within 30 days of purchase.

Am I Able to Exchange My Order for a Different Color or Size?

Yes! Exchanges are completely free within 30 days of delivery. Contact our support team and they'll assist you.

Small or Regular?

If a standard adjustable cap fits you with the strap pulled in, choose Regular. Small is for heads under 55 cm, where a standard cap stays loose even on the tightest setting. Between the two, go Regular. Size exchanges are free.

Warranty & Repair

Do We Offer a Warranty on Our Products?

All Lift Down products go through a rigorous quality control process and are covered by our warranty against manufacturing, design, or material defects. If you notice any defects, please contact us within 2 months of receiving your order.

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